Last updated: 2022/03/12
Thank you for choosing missfeety.com, a website dedicated to selling digital videos produced by Video Production. We are happy that you decided to purchase our content, but we understand that issues may arise. To ensure a positive experience for all our customers, we have established a return policy that applies only to special cases.
1. Return Policy
As we sell digital content, returns are generally not accepted once a purchase has been made, as once the video is purchased, downloaded, or viewed, we are unable to “retrieve” or “return” it in the traditional sense.
However, we offer a 15-day return policy only in cases of unauthorized transactions or if the payment was made without your knowledge.
2. Special Cases for Returns
A return will be granted only if one of the following conditions applies:
- Unauthorized transaction: If you made a purchase without your consent or knowledge (e.g., in case of fraud or unauthorized use of your credit card or PayPal account).
- Payment error: If you can demonstrate that the payment was made by someone else or that it was an error in the payment process (e.g., a duplicate or incorrect payment).
3. How to Request a Return
If you believe you are entitled to a return, you must follow this procedure:
- Contact our customer support within 15 days of purchase via email at support@missfeety.com. Please include the following details in your message:
- A detailed description of the issue.
- Proof of the unauthorized transaction or any other documentation that shows the payment was not made by you.
- Any screenshots or communication with your bank or PayPal, if applicable.
- Review of your request: Once we receive your request, we will investigate the situation. We may ask for further information to verify the validity of your claim.
- Refund: If your request is approved, we will process a refund of the amount paid, excluding any administrative or transaction fees already incurred. The refund will be issued using the same payment method used for the purchase.
4. Limits of the Return Policy
- Our return policy applies only if the payment was made without your consent. We do not offer refunds for reasons related to product quality or satisfaction once the video has been downloaded or viewed.
- Refund requests must be made within 15 days of purchase. After this period, no refund will be granted.
5. No Refunds for Technical Issues
The return policy does not apply to technical issues related to your device or internet connection that prevent video playback. We encourage you to reach out to us if you have difficulty accessing the content, and we will do our best to assist you, but refunds will not be issued in these cases.
6. Contact Us
For further information or to initiate a return request, please contact us via email at support@missfeety.com.